Our shopping basket will tell you how much shipping will be.
Global shipping durations and prices increased sharply during 2020. Things have improved but it is still difficult to predict how long it will take to ship something over a long distance, including across Europe.
We're always interested to hear about your experience of our shipping service and if your order is untracked, we are grateful if you can tell us when it arrives, it helps us compare shipping companies.
We maintain the right to cancel an order and refund the payment if we have badly underestimated the cost of shipping to a particular country.
This is the cheapest option. It will usually be sent without tracking information, which means we have to wait longer before investigating a shipment which appears to be taking a long time.
This is usually sent with tracking information and is sometimes faster.
Ship to a Relay Point
This is a good option when available. Your order is tracked and delivered to a collection point, where it will wait until you go to collect it. There is often a choice of collection points and we will usually select the one nearest your delivery address.
If you are in the UK, you have two ways to pay:
We ship to the following countries:
Andorra (AD), Austria (AT), Australia (AU), Belgium (BE), Bulgaria (BG), Canada (CA), Switzerland (CH), Cyprus (CY), Czech Republic (CZ), Germany (DE), Denmark (DK), Estonia (EE), Spain (ES), Finland (FI), France (FR), Greece (GR), Croatia (HR), Hungary (HU), India (IN), Ireland (IE), Iceland (IS), Italy (IT), Japan (JP), Republic Of (South) Korea (KR), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Latvia (LV), Monaco (MC), Malta (MT), Malaysia (MY), Netherlands (NL), Norway (NO), New Zealand (NZ), Poland (PL), Portugal (PT), Romania (RO), Sweden (SE), Singapore (SG), Slovenia (SI), Slovakia (Slovak Republic) (SK), San Marino (SM), Thailand (TH), the United Kingdom (GB), the United States (US) and Viet Nam (VN).
Due to the high cost of shipping, we might not ship to your country. And for some countries, we can only ship smaller and lighter parcels.
The checkout process and the "Calculate shipping" tool on the shopping basket will tell you if shipping is possible. If shipping is not available, please get in touch to see if we can help.
Important! We are shipping from Belgium, which is inside the European Union's single market. Outside the European Union, your order may pass through customs offices and be subject to tax and import duties which you will have to pay. So, before placing an order with us, please check this with your government or postal service.
Remember to have a look at our Terms and Conditions.
Paul and Julia Andrews, trading as Three Bears Cottage.
This page was last updated February 2023