Shipping and Delivery

Shipping Calculator

Our shopping basket will tell you how much shipping will be.

  • Add items to the basket, click "Calculate shipping" and select your country.

  • Our delivery charges are determined by destination, total weight and total value, so you may be able to order several items for the same shipping fee.

  • If your country is not listed, or a price for shipping is not available, then please contact us and we will try to help.

  • We maintain the right to cancel an order if we have seriously underestimated the cost of shipping to a particular destination.

Global Shipping Delays

Global shipping times and prices increased sharply due to the coronavirus pandemic. They have improved a little during 2022 and economy services at reasonable prices are back again.

However, sending parcels long distance is still unpredictable, which includes sending long distances across Europe. Shipping to the United States has sometimes taken 6 or 7 weeks to arrive, and sending from Belgium to central and Eastern Europe has regularly taken 2 to 3 weeks. The tracking of parcels is not always available which adds to the frustration, but they do get there.

We are always grateful if you can tell us when your order arrives, it helps us compare shipping companies and manage the service we provide to our customers.

Please note that we do not offer long distance Express shipping for parcels because the cost is too high.

Deliveries to the United Kingdom

If you are in the UK, you have two ways to pay:

  1. If your order is less than €150, we can send it to you as "Duty Paid".

    When entering your delivery address, choose "United Kingdom (VAT Paid)" .

    • The 20% UK VAT will be added to your order total, which you pay during checkout.

    • There should be nothing more to pay when your order arrives in the UK. We are registered with HMRC as an overseas seller, so we send the VAT you have paid to HMRC during our quarterly VAT returns.

    • We attach all the necessary paperwork to your parcel so that it passes through UK customs without further charges. If we make a mistake, we will consider any fees you might incur as a result.

  2. You can choose to pay the UK VAT when it arrives in the UK. We send it to you as "Delivery Duty Unpaid". Orders to the UK totalling more than €150 must be sent this way.

    When entering your delivery address, choose "United Kingdom (VAT on Import)".

    • You pay for your order without the UK VAT.

    • UK customs will charge you 20% UK VAT on your order, and the courier will charge you an admin fee* before they hand over your parcel. *The Royal Mail is currently charging £8 for collecting the VAT.

    • Please note that if you refuse to pay the VAT and admin fee, your order will be returned to us at our expense, your order will be cancelled and we will reduce your refund, or send you a new invoice, to recover our expenses.

Where do we ship to?

We ship to the following countries:

Andorra (AD), Austria (AT), Australia (AU), Belgium (BE), Bulgaria (BG), Canada (CA), Switzerland (CH), Cyprus (CY), Czech Republic (CZ), Germany (DE), Denmark (DK), Estonia (EE), Spain (ES), Finland (FI), France (FR), Gibraltar (GI), Greece (GR), Croatia (HR), Hungary (HU), India (IN), Ireland (IE), Israel (IL), Iceland (IS), Italy (IT), Japan (JP), Republic Of (South) Korea (KR), Liechtenstein (LI), Lithuania (LT) , Luxembourg (LU), Latvia (LV), Monaco (MC), Malta (MT), Malaysia (MY), Netherlands (NL), Norway (NO), New Zealand (NZ), Poland (PL), Portugal (PT), Romania (RO), Sweden (SE), Singapore (SG), Slovenia (SI), Slovakia (Slovak Republic) (SK), San Marino (SM), Thailand (TH), the United Kingdom (GB), the United States (US) and Viet Nam (VN).

Due to the high cost of shipping, we might not ship to your country. And for some countries, we can only ship smaller and lighter parcels.

The checkout process and the "Calculate shipping" tool on the shopping basket will tell you if shipping is possible. If shipping is not available, please get in touch to see if we can help. 

Shipping to Relay points

For some countries we can provide cheaper shipping to a local Relay Point instead of directly to your home or work. If this is available, you can choose it during checkout.

Import taxes and customs duties

Important! We are shipping from Belgium, which is inside the European Union's single market. Outside the European Union, your order may pass through customs offices and be subject to tax and import duties which you will have to pay. So, before placing an order with us, please check this with your government or postal service.

Paul and Julia Andrews, trading as Three Bears Cottage.

This page was last updated 15 July 2022