Shipping and Delivery
Shipping Calculator
Our shopping basket will tell you how much shipping will be.
- Add items to the basket, click "Calculate shipping" and select your country.
- Our delivery charges are determined by destination, total weight and total value, so you may be able to order several items for the same shipping fee.
- If your country is not listed, or a price for shipping is not available, then please contact us and we will try to help.
Shipping To Countries Outside Europe in 2021
Unfortunately global shipping times and prices have been increased due to the coronavirus pandemic. For parcels, economy services are available, but shipping times are long and unpredictable. For example, shipping to the United States can take up to 8 weeks and tracking information is updated very infrequently.
Small parcels and packets are cheaper to send and still arrive relatively quickly.
We do not offer Express shipping for parcels because the cost is much too high.
Deliveries to the United Kingdom
We are now shipping to the United Kingdom again! If you are in the UK, then please note:
- Orders from the UK totalling less than €150 can be sent to our customers as "Duty Paid".
- This means there should be nothing more to pay when your order arrives in the UK.
- To achieve this, our UK customers must pay an additional 20% UK VAT when placing their order.
- But this means that neither the Royal Mail, nor any other courier, should charge you a fee for collecting the VAT on behalf of HMRC. We do that instead, and we do it for free.
- Once you have told our website that you are in the UK (via the shipping calculator or via the checkout), our prices will include the UK VAT.
- This means there should be nothing more to pay when your order arrives in the UK.
- Orders from the UK above €150 cannot be sent as Duty Paid.
- Unfortunately we are not allowed to charge you the VAT when you place an order of £135 or more, so you will have to pay it when your order arrives in the UK, plus any administration fee levied by the Royal Mail or other courier.
- If you live in the UK and your order total is over €150, please contact us and we will send you an invoice, without the UK VAT.
- For orders above €150 being delivered to the UK, the courier will send you a payment request to cover the UK VAT and their own administration fee. You will have to pay this before they will deliver your order.
- Please note that should you refuse to pay the courier's invoice, your order will be returned to us at our expense. In such circumstances, your order will be cancelled and your refund will be reduced to recover these expenses.
- Unfortunately we are not allowed to charge you the VAT when you place an order of £135 or more, so you will have to pay it when your order arrives in the UK, plus any administration fee levied by the Royal Mail or other courier.
Where do we ship to?
We ship to the following countries:
Andorra (AD), Austria (AT), Australia (AU), Belgium (BE), Bulgaria (BG), Canada (CA), Switzerland (CH), Cyprus (CY), Czech Republic (CZ), Germany (DE), Denmark (DK), Estonia (EE), Spain (ES), Finland (FI), France (FR), Gibraltar (GI), Greece (GR), Croatia (HR), Hungary (HU), India (IN), Ireland (IE), Israel (IL), Iceland (IS), Italy (IT), Japan (JP), Republic Of (South) Korea (KR), Liechtenstein (LI), Lithuania (LT) , Luxembourg (LU), Latvia (LV), Monaco (MC), Malta (MT), Malaysia (MY), Netherlands (NL), Norway (NO), New Zealand (NZ), Poland (PL), Portugal (PT), Romania (RO), Sweden (SE), Singapore (SG), Slovenia (SI), Slovakia (Slovak Republic) (SK), San Marino (SM), Thailand (TH), the United Kingdom (GB), the United States (US) and Viet Nam (VN).
Due to the high cost of shipping, we might not ship to your country. And for some countries, we can only ship smaller and lighter parcels.
The checkout process and the "Calculate shipping" tool on the shopping basket will tell you if shipping is possible. If shipping is not available, please get in touch to see if we can help.
Shipping to Relay points
For some countries we can provide shipping to a local Relay Point instead of an address. If this service is available, you will be able to choose it during checkout. Please note our refund policy, because we may refund only the cost of the least expensive delivery service.
Import taxes and customs duties
Important! We are shipping from Belgium, which is inside the European Union's single market. Outside the European Union, your order may pass through customs offices and be subject to tax and import duties which you will have to pay. So, before placing an order with us, please check this with your government or postal service
Paul and Julia Andrews, trading as Three Bears Cottage.
This page was last updated 31 August 2021
