Shipping and Delivery

Shipping Calculator

Our shopping basket will tell you how much shipping will be.

• Add items to the basket, click "Calculate shipping" and select your country.
  
  
• Our delivery charges are determined by destination, total weight and total value, so you may be able to order several items for the same shipping fee.
  
  
• If your country is not listed, or a price for shipping is not available, then please contact us and we will try to help.

Shipping Prices and Durations

Global shipping durations and prices increased sharply during 2020. Things have improved but it is still difficult to predict how long it will take to ship something over a long distance, including across Europe.

We're always interested to hear about your experience of our shipping service and if your order is untracked, we are grateful if you can tell us when it arrives, it helps us compare shipping companies.

We maintain the right to cancel an order and refund the payment if we have badly underestimated the cost of shipping to a particular country.

Shipping Options

• Economy Shipping

  This is the cheapest option. It will usually be sent without tracking information, which means we have to wait longer before investigating a shipment which appears to be taking a long time.

• Standard Shipping

  This is usually sent with tracking information and is sometimes faster.

• Ship to a Relay Point

  This is a good option when available. Your order is tracked and delivered to a collection point, where it will wait until you go to collect it. There is often a choice of collection points and we will usually select the one nearest your delivery address.

Deliveries to the United Kingdom

If you are in the UK, you have two ways to pay:

1. If your order is less than €150, we can send it to you as "Duty Paid".
   
   When entering your delivery address, choose "United Kingdom (VAT Paid)" .
   
   
   • The 20% UK VAT will be added to your order total, which you pay during checkout.
     
     
   • There should be nothing more to pay when your order arrives in the UK. We are registered with HMRC as an overseas seller, so we send the VAT you have paid to HMRC during our quarterly VAT returns.
     
     
   • We attach all the necessary paperwork to your parcel so that it passes through UK customs without further charges. If we make a mistake, we will consider any fees you might incur as a result.
     
     
2. If your order is more than €150, you pay the UK VAT and the courier's administration fee when it arrives in the UK. We send it to you as "Delivery Duty Unpaid". 
   
   When entering your delivery address, choose "United Kingdom (VAT on Import)".
   
   
   • You initially pay for your order without the UK VAT. Contact us and we will invoice you via PayPal. After payment we will arrange the shipment and necessary paperwork for the UK customs
     
     
   • UK customs will charge you 20% UK VAT on your order, and the courier will charge you an admin fee* before they hand over your parcel. *The Royal Mail is currently charging £8 for collecting the VAT.
     
     
   • Please note that if you refuse to pay the VAT and admin fee, your order will be returned to us at our expense, your order will be cancelled and we will reduce your refund, or send you a new invoice, to recover our expenses.

Where do we ship to?

We ship to the following countries:

Andorra (AD), Austria (AT), Australia (AU), Belgium (BE), Bulgaria (BG), Canada (CA), Switzerland (CH), Cyprus (CY), Czech Republic (CZ), Germany (DE), Denmark (DK), Estonia (EE), Spain (ES), Finland (FI), France (FR), Greece (GR), Croatia (HR), Hungary (HU), India (IN), Ireland (IE), Iceland (IS), Italy (IT), Japan (JP), Republic Of (South) Korea (KR), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Latvia (LV), Monaco (MC), Malta (MT), Malaysia (MY), Netherlands (NL), Norway (NO), New Zealand (NZ), Poland (PL), Portugal (PT), Romania (RO), Sweden (SE), Singapore (SG), Slovenia (SI), Slovakia (Slovak Republic) (SK), San Marino (SM), Thailand (TH), the United Kingdom (GB), the United States (US) and Viet Nam (VN).

Due to the high cost of shipping, we might not ship to your country. And for some countries, we can only ship smaller and lighter parcels.

The checkout process and the "Calculate shipping" tool on the shopping basket will tell you if shipping is possible. If shipping is not available, please get in touch to see if we can help. 

Import taxes and customs duties

Important! We are shipping from Belgium, which is inside the European Union's single market. Outside the European Union, your order may pass through customs offices and be subject to tax and import duties which you will have to pay. So, before placing an order with us, please check this with your government or postal service.

Remember to have a look at our Terms and Conditions.

Paul and Julia Andrews, trading as Three Bears Cottage.

This page was last updated February 2023